Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.more...See more text
Our family purchased a dishwasher here (on a Sunday), and had paid for delivery, instalment, and the removal of the old dishwasher. We were delighted when the store said that they would have the dishwasher to us by Wednesday, and the latest by Friday. On Friday, we received a phone call, and it was the salesperson questioning why we hadn't called them to confirm delivery? We were so confused as we thought that our payment for the delivery and instalment was our confirmation, and we also weren't told to call to confirm when we were at the store. We just thought that this was a misunderstanding, so we verbally confirmed the delivery and instalment for Monday. On Monday afternoon, we hadn't heard anything from the Brick, so we called, and they said that they weren't scheduled to come. Obviously frustrated, we asked them what the problem was, and they said that someone had accidentally changed the order from a delivery to a pick-up. We were so frustrated that we went back to the store to the return the dishwasher and shop somewhere else. The store didn't want to lose our business so they said that they would refund the cost of delivery and instalment, and would make sure that the dishwasher was delivered by Thursday (this was now almost 2 weeks after first purchasing it). We wanted to give them one last chance, so we reluctantly agreed. On Thursday, there was no sign of the Brick delivery truck, and no phone call from them. We called them and there was another mix-up. They said that there was miscommunication between the store and the people installing the dishwasher. They said that it was a computer error. By this point we had had enough. We returned the dishwasher and went somewhere else. Our experience here has been nothing but frustrating and negative, and we just want to spread the word to avoid other negative experiences like ours happening to someone else. Do not shop here!
