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Our server, Megan, was so great! She made us feel so welcome and comfortable. Food was great, but she made our meal. She explained all the covid procedures and was smiling and laughing behind her mask the whole time. That has gotta be tough on all the staff. So appreciated!
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I work in customer service, so I understand that things don't always go as planned. It is how an establishment deals with their mistakes that really shows how good they are , in my humble opinion.
We go to Swiss Chalet all the time, the food is always hot and delicious and up to the Swiss Chalet Standard, the service is usually pretty good, quick for sure and the restaurant smells good and is clean.
We often order take out from this location, and we have had a few problems, orders not being filled correctly, no gravy for the poutine, little things like that. One time we ordered and they called back 30 minutes later to tell us there was a snow storm and the delivery person went home!
Needless to say I complained. I got a personal response from the Manager appologizing for our bad experience and comping us for two 1/4 chicken dinners! WOW, I thought that was just great. I get that mistakes are made, but I have never had anyone take responsibility and compensate me so quickly and politely! Since then we have ordered a few times and we haven't had anymore problems.
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Swiss Chalet Franchised first united in the year of 1954 and has been a Canadian favorite ever since. Swiss Chalet is known for its fresh on premise rotisserie chicken; the slow roasted chicken is also served with Canadian potatoes and simmering delicious Chalet dipping sauce. Swiss Chalet, is also known for its incredible tender grilled ribs, also served with sides of fresh cut fries, that makes Chalets food so delicious.
Every Swiss Chalet location has a family orientated atmosphere. The setting consists of casual tables and booth seating as many as twelve customers, comfortable chairs and simple artwork covers the walls. We were lucky enough to be placed beside a warm brick fireplace, on a cold winter afternoon.
As we walked in, we were instantly greeted by the host at Swiss Chalet on Dundas Street in Cambridge, Ontario. He led us to our booth within minutes, as the waitress made her way to our table. The energy around us from the staff, customers and store were welcoming, warm, and crucial to how comfortable, and suitable our lunch was going to be.
The rotisserie chicken club wrap with fries, along with the rotisserie quarter chicken meal with whipped potatoes was ordered during our visit, with excellent service and time management. The server was friendly, engaged in conversation and interest of what we were ordering and how satisfied we were with our Swiss Chalet experience.
Our overall experience at Swiss Chalet, the Cambridge location was delightful. We encourage many individuals to take their date, spouse or family to the nearest location for their next great dinner experience for delicious food, friendly service and comfortable setting.
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I love their chicken. not a fan of the sauce. never new you could have gravy....perhaps people should be given the choice. thx
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There's a reason this location won best Swiss Chalet of the year in Canada. The renovations, and the food and from what the sever told me newer management. You will not be disappointed. Best 1/4 chicken white in Canada! Not to mention arguably some of the best wings I've ever had! Keep it up Swiss Chalet Milton, do us pride!
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My husband picked up a swiss chalet meal after work very well packaged food was hot and very tasty. will be back for sure. thanks for the good service!
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Typical chain resto.. but looks like they have a format that works! They still hire the typical kids to run the place, but they have a plan in place to help ensure the customers' satisfaction. They do everything they can now, to ensure everything is in the bag before you leave the takeout window, and the food is quite good, for what it is too!
One time recently, there was something missing, I called, and the manager on duty took care of me appropriately.
Good job!
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502 Edinburgh Rd S, Guelph, ON N1G 4Z1
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American Cuisine, Take-out
138 Woodlawn Rd W, Guelph, ON N1H 1B2
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American Cuisine, Take-out
Swiss-Chalet near Guelph ON: 30 of 33 result(s)
506 Hespeler Rd, Cambridge, ON N1R 6J7
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Swiss
1151-1157 Victoria St N, Kitchener, ON N2B 3C8
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Swiss, Take-out
101 Dundas St S, Cambridge, ON N1R 8N9
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121-2960 Kingsway Dr, Kitchener, ON N2C 1X1
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560 Fairway Rd S, Kitchener, ON N2C 1X3
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267 Weber St N, Waterloo, ON N2J 3H7
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American Cuisine, Take-out
525 Highland Rd W, Kitchener, ON N2M 5K1
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50 Market Dr, Milton, ON L9T 3H5
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320 Guelph St, Georgetown, ON L7G 4B5
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6677 Meadowvale Town Centre Circle #22B, Mississauga, ON L5N 2R5
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82 Dundas St E, Paris, ON N3L 3H5
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1220 Brant St. Unit 201, Burlington, ON L7P 1X8
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1950 Appleby Line, Burlington, ON L7L 0B7
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American Cuisine, Casual, Family
B19-10900 Hurontario St, Brampton, ON L7A 3R9
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American Cuisine, Take-out
84 Lynden Rd, Brantford, ON N3R 6B8
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6430 Erin Mills Pky, Mississauga, ON L5N 3P3
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