East Side Mario's

It was my first time to an East side Marios and it wasn't very good. It took a long time to get my order and then they made an error so I had to wait longer. The food was very basic. The veal parmigiano and chicken was overcooked and too hard to eat and salty. The pasta and salad was boring and pretty tasteless. The plastic table cloths, thin cutlery, and plastic glasses all add to the cheap, fast food feel that this place has. They were generous with parmigiano cheese and the fancy drinks good

Not a family restaurant

I personally know of 4 single mothers who have been fired for no particular reason at all. The new owners now buy most of the food frozen and microwave it. Sound yummy

Happy they care

Went there with 2 friends, the host at the front door was great, smile held the door, sat us withen 4 min there was a small wait but it was dinner time. Some big over weight lady was kinda rude to the server tho, people that are in a bad mood should stay home, stop trying to dump on others. Go on a diet. Eastsides you guys rock!! you care and it shows.

Slow service, apathetic staff

Normally I'm a fan of East Side Mario's, but the experience at the Peterborough location was enough to motivate me to open an account with Restaurantica to comment. We went on a Thursday evening and were virtually ignored by our wait staff. Several times we had to give him "the eye" just to have him check in with us. It was likely 15 minutes before he even asked what we wanted to drink. Then he either forgot to file our order with the kitchen or someone was sleeping on the job, because it was about 35 minutes before any food came out besides the usual salad and bread. Good food was overshadowed by feeling forgotten and unwelcome. Bad, bad service.

HUGE Improvement! Very Good!

I had a craving for chicken tetrazini and even after hearing bad reviews I went anyway. Once there I learned that there was new management. From the moment we walked in the door we were well taken care of. It was so busy we had to wait 15 mins for a table but they took our name, cleared a table and led us in as soon as they could. We had a wonderful waitress (Kate I believe) who was very friendly and upbeat. We had drinks, bread and salad within 5 minutes of sitting down. (We love their unlimited Salad and Bread deal. Soooo good) Our waitress was very child friendly and the kids menu was great (has pictures so kids can feel more grown up and order themselves) I got my chicken tetrazini and it was delicious! The mushrooms were fantastic! My son got his pizza steaming hot with tons of toppings and my husband loved his chicken, veggies and fries. My son had a smoothie with two cherries, tons of whip cream and a fun swirly straw. There were probably three birthdays that night and staff made their way over to sing cheerfully to each person. :) There was so much food we had to take some home. At one point the manager came over and apologized for our initial wait and just made sure we were enjoying ourselves. The waitress checked on us frequently. We were well taken care of and best of all, when the bill came we didnt have to pay for our drinks or my sons smoothie as thanks for being patient for a table. The whole meal (and we were stuffed!) came to only $40.20. I will definetly go back again. :) Its worth a second chance if your first experience with the old management was bad. They have really turned this place around