Kelsey's provides an unimposing atmosphere that is casual, relaxing and unpretentious. It is a place where you can be who you are and get the classics you crave, from a team who is well-trained, well-informed, welcoming and down-to-earth.
We 1st tried this restaurant a few months back. The atmosphere was great, the service was fast and very nice. The waitress was the best we experienced. The last time we were there we asked to be moved to another location as we were feeling a draft and they did their best. We are going back again tonight, that have a magician that the kids just loved!
There were 40 of us who arrived late . The extra...
There were 40 of us who arrived late . The extra help had already left but the wait staff, management and kitchen worked hard to get us drinks then food as quickly as possible and they took the time to be sure we got what we wanted, especially a diner with food allergies. They were calm and cheerful and the bus load appreciated their coping with us in a friendly manor and all agreed it was worth repeating.
The four of us shared appetizers for our dinner...
The four of us shared appetizers for our dinner. From the time our order was taken until the food arrived, almost a full hour had passed. When our food arrived, the nachos, wings and quesadilla were cold. The spinach dip was the only dish that was delivered hot. We sent the three cold dishes back and were brought new ones. One person in our party had to leave the table in search of our server so that we could get refills on our drinks. Two sets of drink refills were then brought to our table - one by the server and one by the manager. Communication was an issue. We have decided that we are not returning to that Kelsey's location.
Waitress was rude, threw the menus down at the table, no smile, very little words at all. Food was horrible, cold. The place had horrible outdated decor and the floors were dirty. We will not eat at this dump again.
My girlfriend and I stopped here on our way to Chicago from Buffalo. The restaurant wasn't busy at all, almost empty. We were waiting at the front for several minutes for a server to come, I was begining to think we were supposed to seat ourselves until a server finally came. I'm not sure what her problem was, but she was the most miserable thing I've come across in a long time. She took our orders for drinks, took over 10 minutes for the drinks to arrive. We waited for the meals to come for almost an hour. The food was average and cold. We left a $2 tip... very generous of us considering how bad the service was. On our future trips to Canada we will not be eating at Kelsey's.
