As Canada’s leading integrated freight, parcel and logistics solutions provider, we have built one of Canada’s most extensive transportation and logistics networks and supporting infrastructure. The advantages of this size and scale benefit our customers, with more facilities in more regional centres than any other freight and parcel solutions provider in Canada. Nationally, provincially and regionally, our customers can count on best-in-class service and support from Purolator, wherever they are. We deliver services and solutions critical to Canada’s busiest urban centres. We deliver promises. The promises our customers make to their customers. From timely, dependable package delivery to integrated distribution solutions, we are well-equipped with the size, experience and expertise to meet the sophisticated, high-volume demands of our customers and deliver their promises.
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Purolator has done it again — failed to actually deliver my package; the driver did not make an attempt to come to my door, and did not leave a delivery slip. When I called the company, they had note that the driver made numerous attempts to deliver the package. Simply untrue. This is the fourth time this happens with Purolator. Their drivers need to be held accountable for failing to compete their duties. What a terrible DELIVERY business.
Driver submitted that they attempted delivery when I was at home all day and no one showed up. (Received separate packages from Canada Post on the same day with no issues). Also held on to a time-sensitive, refrigerated package for an extra day, despite paying for expedited shipping. I have no confirmation that it was properly maintained at the facility.
Horrible service, they lie and say they attempted delivery , I stayed home for 3 days and they did not deliver, had to cancel the item from Amazon and request a Canada Post delivery ..............
July 28/17 - sorting error. July 31/17 missed delivery[5:13pm].
Customer Service - John- they deliver til 8pm. Jean - could send email to have parcel held to ensure pick up next day & would hear back within 3 days.Supervisor Keisha -tried to call office -they don't answer phones - she did her best to help.Aug 1st- Jason at kingston office - first class service-went and got parcel and gave it to me[8:30 ish am]. Jason was pleasant,professional, efficient.
Company not customer oriented
