BUYER BEWARE - We had been using Elite Park and Ride for over 15 years, the service was amazing and the rates issued on a quote were honored. We have tried the service since Park2Go has taken over. Both times we tried the rate that we were charged is not the rate our quote was for. they don't honor the quote. All you get is yes maam it is right on our website rates are subject to change. If you use the service just be aware that you will be paying more than your quote to get your vehicle back.
Terrible experience. Bought a groupon, phoned Elite to make sure the groupon would be valid when we went on our trip. They said it would be. When we returned from our trip they informed us that they didn't accept those anymore (AFTER WE HAD CONFIRMED WITH THEM THE DATES OF OUR TRIP). They made us pay their prices, all the while telling us how we were basically stupid for buying a groupon. Zero customer service and terrible attitudes. Will not be using again.
It took them over a half an hour to pick us up. Then we showed up they couldn't find our car! They took another half hour to find it. It was covered in ice and we could barely get into it. Pay at little more somewhere else but at least they won't lose you car.
POORLY MANAGED BUISNESS
2nd time using Elite. First time it was fine just overpriced.
This time called several times to get picked up outside of baggage claim until we finally got an $18 cab ride.
They "discontinued" their loyalty card and any promotions/coupons.
The complementary wash was seriously terrible. My truck was muddy as the roads were wet before we left and now it looks like Hellen Keller hit it with a garden hose.
Overall poorly managed, untrained staff, expensive