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System has never worked. They have sent three techs to fix it. Finally, tech service said it would not do what we were asking it to. Namely protect my shop which is 100 feet from the panel. I tried to get them to cancel the contract since it does not work, no way. I am stuck with for five years. Five years are up and they refuse to cancel the account. They pray on the elderly!!!
Worst customer service ever.... Trying to payout your account takes at least 3 months. If I could remove the star I would..... ANY OTHER SECURITY SYSTEM IS BETTER.
do not waste your time and money with this company if you are a senior they will take your money and lie to you even after you have told them for 5 years you want to canaell. I had to sell my home and move in with my daughter cause I was no longer able to live by myself.. Called and told them to cancell and they told me I had to wait 5 years before I could..ok so after 5 years I called and said time is up and I want to cancell and they told me I had to write a letter and tell them so I did and
Save yourself the aggravation and being trapped in no notice multiple year contract auto-renewals. Don't believe what you're told over the phone, read the fine print. Even having the contract in hand might not be enough to stop the auto-payments for months. Expect months before resolutions gets back to you if they ever do. See BBB complaints.
Do not ever sign up for this service.
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