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Went with my boyfriend's mother to Captain Jack's for the first time this evening. I had the Cajun grilled catfish. DELICIOUS. It was very good. I also really liked the fries, gravy and even the coleslaw. I devoured everything on my plate. The only thing I wasn't crazy about was the tartar sauce. It was a bit runny. The waitress was very friendly, ( I apologize about my boyfriends mom's dollar something tip. She doesn't really get the tipping thing) Overall, I was impressed and will be back. LOVED that catfish.
got delivery tonight, halibut (regular batter) and chips and a ceaser salad. Fish and chips, and ceaser salad are both one of my regular favorites at restuarants, i know them well. Order taker was very friendly, total'ed the order for me and asked about condiments. delivery was about 45min, a good average time for delivery speed. fish and chips were hot and salad was cold. chips were a little greasy but good, looked home made, and a good sized portion. The fish was good tasteing, i ate every last peice, tho there was way more batter then fish. i will try the light batter next time but i would order regular again. the fish came with lemons, vinegar, and tartar sauce. The ceaser salad was very good, bacon, parmason cheese on top and lemons on the side. Good tasteing dressing and lettuse was chrisp not saugy. Overall very good and I would order again.
We have ordered fish & chips from this place a few times, the fish has always been over battered and greasy. However guelph doesn't have many fish & chip places that offer delivery so we tried again but this time we asked for a light batter; instead we got heavy batter with literally no halibut inside. We got four pieces of Hollow battered halibut and old/stale french fries after spending $60.00! After taking notice of this we called them, the lady who took our order which I'm assuming is the owner said we made it how we always do, and we told her that we asked for light batter, not light fish. Again she said the fish is the same as always, we told her that we haven't eaten any of it and are not happy with our order, She replied by saying - well my husband cooked it and that she is not replacing the food, or sending the driver back to give us a refund! We then told her we will bring the food back and would like something to be done about it. She said even if you come here with the food, we are not going to do anything about it. When we asked why she wouldn't replace our food, or give us a refund/credit she hung up the phone. Just letting it be known that this place only care's about making a quick buck and could careless about customer satisfaction!!! (p.s. their tartar sauce is similar to watered down mayonnaise-- awful)
I haven't been here for a few years and really disappointed in the food. My husband found the fish greasy and very "bready". Mine was better as it had light batter but the biggest disappointment was the french fries. Fish and Chip shops should have the best chips and these were pale, undercooked and "blah". I think they are frozen fries and that should never be a a F & C store and if they are fresh, I think a new potato supplier is in order. Their coleslaw was very good and the service very friendly.
This was my first time here and it was fantastic! the waitress was so friendly and the decor was nice. The food was excellent even though the fish had too much battter and it was the wirdest chocalate milk i have ever had. I would definitely visit here again!
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