As Canada’s leading integrated freight, parcel and logistics solutions provider, we have built one of Canada’s most extensive transportation and logistics networks and supporting infrastructure. The advantages of this size and scale benefit our customers, with more facilities in more regional centres than any other freight and parcel solutions provider in Canada. Nationally, provincially and regionally, our customers can count on best-in-class service and support from Purolator, wherever they are. We deliver services and solutions critical to Canada’s busiest urban centres. We deliver promises. The promises our customers make to their customers. From timely, dependable package delivery to integrated distribution solutions, we are well-equipped with the size, experience and expertise to meet the sophisticated, high-volume demands of our customers and deliver their promises.
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The depot itself is terrible however the driver delivery people on the road that visit and do the residential deliveries are FANTASTIC.
Lots of packages at the depot have been misplaced, or are delayed for no reason. Their hours do not really jive for the folk living in Fort McMurray.
Fort McMurray Purolator has the worst service I've ever encountered in my life. They do not attempt to deliver our packages. They don't even bother coming to our home. Instead, they leave us voice mail asking us to travel to the outskirts of town to pick up our package. I do not drive, and there is no bus route that travels past their building. Every time a package arrives for me, I am forced to spend more than $40 in cab fare just to pick it up.
They also seem to have a problem answering their phone. Every time I call, they let the phone ring. I have called them more than 50 times in the time I've lived in Fort McMurray, and they have NEVER answered.
If I am ordering things online, I avoid using Purolator like the plague. Most times, if a company ships with Purolator, I will not give them my business. It is just too much to deal with.
